Order Cancellation & Refund Policy – Summary
Customers may cancel an order strictly at least 2 hours before the scheduled collection or delivery time. Cancellation requests must be sent directly via WhatsApp using the official contact details provided on the website.
An accepted cancellation will be subject to a R20 cancellation fee, which will be deducted from the customer’s refund.
Orders generally cannot be cancelled within 2 hours of the scheduled collection or delivery time, as food preparation and fulfilment may already have started.
Refunds will be processed using the original payment method where reasonably possible and may take additional time depending on the payment provider or bank.
If an order is incorrect, defective, or cannot be fulfilled by the business, customers should contact the business via WhatsApp as soon as possible. Any applicable refunds or remedies will be handled in accordance with South African consumer protection law.
Please check your order details carefully before payment.